Introduction
KuCoin is a leading cryptocurrency exchange offering a wide range of digital assets. Secure login is critical to protect your funds and personal information. This guide covers official login procedures, MFA setup, password security, mobile login, and troubleshooting tips.
Official Login Flow
- Open the official KuCoin Login page in your browser or mobile app.
- Enter your registered email address or mobile number and password.
- Complete 2FA verification if enabled.
- After successful authentication, you will access your dashboard to manage assets, trade cryptocurrencies, and configure settings.
Two-Factor Authentication (2FA)
Enabling 2FA adds an extra security layer. KuCoin supports TOTP apps (Google Authenticator, Authy), SMS codes, and hardware keys. Steps to enable:
- Log in and navigate to
Account → Security. - Select your preferred 2FA method and follow the prompts.
- Save backup codes securely for account recovery if your primary device is lost.
Password Best Practices
Use a strong, unique password. Avoid reusing passwords across platforms. A password manager can help store complex credentials safely.
Mobile Login Tips
- Use the official KuCoin app for iOS or Android.
- Enable device-level biometrics (Face ID/Touch ID) for convenience.
- Keep the app updated to benefit from the latest security fixes.
Account Recovery & Forgot Password
- Click the Forgot password link on the login page.
- Receive a reset link via registered email.
- Complete identity verification if prompted.
- Contact KuCoin Support for additional recovery assistance.
Recognizing Phishing Attempts
- Always type kucoin.com directly into your browser.
- Verify sender addresses of emails carefully.
- Never enter credentials on suspicious pages or links.
Troubleshooting Login Issues
- Clear browser cache or use incognito mode.
- Check that browser extensions do not interfere.
- Ensure authenticator app time is correct if using TOTP codes.
- Visit KuCoin System Status for known outages.
Enterprise & Advanced Accounts
Business and institutional users have enhanced security options including role-based access, IP whitelisting, and audit logs. Admins should enforce MFA and monitor account activity regularly.
Privacy & Data Handling
Review KuCoin’s Privacy Policy to understand how your data is stored and used. Adjust notifications and privacy settings accordingly.
When to Contact Support
- Unauthorized activity in your account
- Failed automated recovery
- Verification problems preventing login